After-sales Service & Quality Assurance Commitment

I. Pre-sales Service

    We realize seamless connection between technical support and sales work, ensuring customers enjoy professional service throughout every procurement process.

1. Conduct technical communication and discussion on products before purchase, and proactively offer professional suggestions.

2. Optimize model selection to achieve the lowest cost and maximum operational efficiency for customers.

3. If standard products fail to meet application requirements, our technical engineers will carry out reasonable improvements in accordance with customers’ special specifications.

II. In-sales Service

    We respect every client and deliver reassuring, hassle-free overall value-added services.

1. Compare comprehensively on cost performance including price, quality and service, and continuously review and improve our work.

2. During cooperation, we will deliver goods on schedule with guaranteed quality and quantity as stipulated in the contract, keep in constant contact with clients and update production progress regularly.

3. Customers are welcome to supervise production on site in our factory during manufacturing. We will also provide corresponding product drawings and detailed technical documents for your review.

4. For customized products, we can arrange professional technicians to provide on-site guidance through mutual negotiation.

5. Our team will conduct final verification and confirmation of product models, specifications and quantities before shipment, and submit the checking report to customers.

III. After-sales Service

    Comprehensive services build a reputable enterprise and free customers from any worries after purchase.

1. Provide product certificates, test reports, installation manuals and other documents as required in the contract.

2. If any non-compliance with contract terms is found during customer acceptance, our company will communicate and resolve the issue immediately upon receiving your feedback.

3. We offer a 12-month quality warranty period, calculated from the date of product ex-factory.

4. We take full responsibility for any quality defects occurring within the warranty period, provided the products are installed and operated correctly in accordance with instructions.

IV. Commitment on Repair, Replacement and Refund

1. Under normal conditions of transportation, storage, installation, maintenance and operation, if the product malfunctions due to inherent quality problems within the warranty period, we implement the three guarantees policy: guaranteed quality, guaranteed quantity, guaranteed timely response; Take responsibility for repair, replacement and return.

2. All quality complaints will be prioritized and handled promptly once received.

3. Samples, spare parts as well as on-site installation, commissioning and maintenance services can be provided upon negotiation based on users’ actual demands.

    The above four clauses constitute our official service commitment. We sincerely welcome all customers to offer guidance, corrections and valuable suggestions, and look forward to pleasant and long-term cooperation with you.